FREQUENTLY ASKED QUESTIONS
Here are some common questions about Nextrend.
What are your opening hours?
Our office is open from 8:30am-5pm Monday to Friday (except public holidays) – please call 1300 559 965 for all enquiries.
Where are you located?
We are located in Sydney at Unit 2 – 19/36 O’Riordan St Alexandria NSW 2015 and Brisbane at Unit 2 / 471 Tufnell Road, Banyo, QLD, 4014. Both locations have a showroom – showroom visits by appointment only – please call us on 1300 559 965 to book an appointment.
Do you sell Australia wide?
Yes! We sell to all locations in Australia. We have great freight rates to all cities & regional areas.
Do you offer volume discounts for large quantities?
Yes we do! Please contact our friendly sales staff to discuss on 1300 559 965.
Why don’t you show pricing on your website?
If we featured pricing on our website we could only feature our standard prices. We do not want to risk losing a customer looking for a competitive price based on our standard pricing. There are a number a factors that affect pricing. Therefore, prices are costed up individually for every quote to ensure we give the best price possible.
What is the warranty on your products?
All our products come with either a warranty against manufacturing faults & defects – this does not include general wear & tear. The length of the Warranty varies from product to product. The warranty length for each product should be displayed on the products page. If this can not be seen or you want further clarification on the warranties offered, please contact us.
I can’t see what I’m looking for on your website – can you source a product for me?
Please contact our friendly sales team on 1300 559 965 & we will try our best to source what you are looking for! Please note, special orders which aren’t part of our standard range cannot be cancelled.
Can you send me a pricelist for all your products?
Nextrend doesn’t have a pricelist. Prices are costed individually for every quote to ensure we can give you the best price possible! Please call 1300 559 965 for pricing, or submit a quote request online & our sales team will forward you a quote promptly.
If I receive a faulty product – who should I contact?
Please contact our sales team on 1300 559 965, or email a photo & description through & we will immediately send a replacement*.
*Subject to approval by Nextrend Furniture
What is the lead time from when I place an order?
If we have the items in stock, we will dispatch the same or next day from receipt of payment. Approx lead time to Brisbane – 1-2 working days, Sydney 2-3 working days, Melbourne 3-4 working days, Adelaide 4-5 working days, Darwin 7-8 working days, Cairns 3-4 working days. If items are not in stock, or are manufactured to order, we will advise you of the lead time when the order is placed. Nextrend cannot guarantee transit times & does not accept responsibily for late deliveries if we have dispatched your order ontime.
Can I track my delivery?
Yes! Our dispatch team will send you an email once your order has been dispatched with the freight companies details & consignment number for tracking your delivery. Nextrend cannot guarantee the lead times specified by the freight company. If the delivery is delayed after we have dispatched your order, we do not take responsibilty & ask you contact the freight company direct with any concerns. The freight companies Nextrend uses to deliver your order do not specify a delivery time – they can only say between 9am & 5pm week days. You can see by tracking the consignment on the freight company’s website when your order is on board for delivery.
Can I request the delivery driver calls me before delivery?
We can request that the delivery driver calls you before delivery, however we cannot guarantee this will happen.
If my order is damaged in transit – do you replace?
Yes*! Please email an image of the damaged item/s through to us with a description within 3 days of receiving the delivery & we will dispatch replacements.
*Subject to approval by Nextrend Furniture
Can I return or exchange my order?
We do not return or exchange for change of mind purchases.
Can I cancel my order?
Orders can be cancelled, however deposit payments towards the order which have been paid are not refundable. Special, custom or indent orders can not be cancelled.
What are your payment terms?
We require full payment prior to dispatch. If you don’t require your furniture within 7 days from invoice date, a 30% deposit is required, then full payment prior to dispatch. When we don’t have stock & the items ordered are on back order, a 30% deposit is required until the stock arrives, then full payment prior to dispatch.
How can I pay?
We accept payment by credit card (Mastercard & Visa only), direct deposit (bank details are provided on the invoice) & cheque. If you pay by direct deposit, please email or fax the remittance advice through to us to to ensure there are no delays with the delivery.