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Warranty

Up to 10 year warranty

If you receive/have a faulty product please fill out the warranty claim form below within the warranty period. The warranty period starts the day after the dispatch date. Nextrend will assess the warranty claim with the supplier/manufacture of the product. If the claim is proved to be a manufacture fault or defect we will send a replacement or if possible have the product fixed.

Product Warranty Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Purchasing from Nextrend:

Nextrend will accept product returns and assist you to repair, replace or issue you with a refund under warranty where:

  • The product is found to be defective/incorrect/incomplete/faulty, and;
  • If your product or order is incorrect or incomplete, you are required to notify Nextrend and provide photos within 3 business days of receiving your delivery.
  • You have an order reference/ receipt or adequate proof of purchase.

Product Warranty:

Listed/ extended product defect and/or structural warranty periods such as 60-months or 5 years are limited to genuine defects only and do not cover wear & tear.

Product/s that have been used for a fair length of time prior to the defect being noticed may be subject to reduced compensation at the discretion of Nextrend and/or Nextrend’s suppliers.

If a fault arises in a product, you must notify Nextrend immediately and cease using the product.

Product Warranty Information:

The following terms and conditions apply to Nextrend products:

  • After reviewing the products and the fault is determined as a major failure where the product cannot be used for its intended purpose the customer can choose:
    • a refund considering the following factors which may affect the amount refunded:
      • the type of failure.
      • the length of time since the product was purchased.
      • type of product.
      • how you are likely to have used the product.
      • the length of time for which it is reasonable that the product would be used.
      • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

 

  • an identical replacement, or one of similar value if reasonably available.

 

  • If the fault is determined as a minor failure where the product can still be used for its intended purpose Nextrend will at their discretion do one of the following:
    • repair the goods.
    • replace the goods with a product of similar type, value and features.
    • offer a refund considering the following factors which may affect the amount refunded:
      • the type of failure.
      • the length of time since the product was purchased.
      • type of product.
      • how you are likely to have used the product.
      • the length of time for which it is reasonable that the product would be used.
      • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

Warranty Process:

  1. The customer is required to complete the Warranty Claim Form.
  2. Nextrend will then assess the claim considering the following factors…
    • the type of failure.
    • the length of time since the product was purchased.
    • type of product.
    • how you are likely to have used the product.
    • the length of time for which it is reasonable that the product would be used.
    • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
  3. Nextrend will either

    1. conclude and skip to step 4. or,
    2. ask for more information, photo and/or video evidence to be provided. Failure to provide more information, photo and/or video evidence will automatically deny the claim.
    3. engage the product manufacture for further product/batch information history
  4. Nextrend will accept or reject the warranty claim and notify the customer with all relevant and supporting details.

Product Replacements:

  • Nextrend may replace the goods with a product of similar type, value and features if the product has been sold out and/or discontinued.
  • Replacement Product/s warranty period/s start from the original purchase date and not from the time they were replaced.

Important:

  • Nextrend reserves the right to assess the condition and age of goods before providing a repair, exchange or refund.
  • You must monitor and regularly check product/s for defects and immediately cease using the product/s when a fault arises.
  • Failure to meet conditions as laid out in this policy may result in a repair, exchange or refund being refused.

Purchasing from Authorised Distributors/ Retailers:

  • If you purchased a Nextrend product from an Authorised Distributor/ Retailer/ Stockist, you must process your warranty via them and abide by their Product Warranty Policy.

Nextrend warranty does not cover:

  • Incorrect installation and assembly
  • Delivery of new parts/products to another address other than original shipping address
  • Any installation or inspection costs relating to a claim
  • Claims made after the warranty period has expired
  • General progressive fading after a 6 month period
  • Failing to follow instructions or guidelines provided
  • Failing to properly maintain or store goods correctly
  • Product used for any purpose other than for which it is designed for
  • Continued use of any product after a defect becomes apparent or should have become apparent to a reasonably prudent operator or user
  • Marks on products that are produced in a moulding or manufacturing process (This includes the Ares and Artemis products which have markings made during the moulding process)
  • Dark coloured tops in direct sunlight
  • Stress marks to Genart Werzalit made tops from manufacturing process
  • Replaceable parts and optional accessories e.g. cushions, feet, screws etc. are not covered by warranty