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How can I pay?

Posted on September 19th, 2019

We accept payment by credit card (Mastercard & Visa only), direct deposit (bank details are provided on the invoice) & cheque.  If you pay by direct deposit, please email or fax the remittance advice through to us to to ensure there are no delays with the delivery.

What are your payment terms?

Posted on September 19th, 2019

We require full payment prior to dispatch.  If you don’t require your furniture within 7 days from invoice date, a 30% deposit is required, then full payment prior to dispatch.  When we don’t have stock & the items ordered are on back order, a 30% deposit is required until the stock arrives, then full payment prior to dispatch.

I can’t see what I’m looking for on your website – can you source a product for me?

Posted on September 19th, 2019

Please contact our friendly sales team on 1300 559 965 & we will try our best to source what you are looking for!  Please note, special orders which aren’t part of our standard range cannot be cancelled.

What is the warranty on your products?

Posted on September 19th, 2019

All our products come with a warranty against manufacturing faults & defects – this does not include general wear & tear.  Warranties vary from product to product.  Please view the Warranty length on individual products and for more information on Warranties please contact us or review our Warranty Page.

If I receive a faulty product – who should I contact?

Posted on September 19th, 2019

Please contact our sales team on 1300 559 965, or email a photo & description through & we will immediately send a replacement*.

*Subject to approval by Nextrend Furniture